If your solar system is not performing as expected, the safest next step is to work with a qualified solar professional. A warranty claim depends on proper diagnosis and documentation.
Do not attempt to diagnose or repair your system on your own.Solar systems generate live DC electricity and are typically installed on rooftops. Attempting to inspect or repair the system yourself can result in electrical shock, serious injury, or falls.
Start Here:
01
Contact Your Installer
If your original installer is still in business, start with them. They are usually the fastest route to an accurate assessment because they already know the system.
Share the issue you are seeing and when it started
Ask for a professional evaluation before discussing warranty filing
02
If Your Installer Is No Longer Available
Work with a North American Board of Certified Energy Practitioners (NABCEP) certified installer in your area.
These professionals are trained to safely diagnose and service solar systems
They can determine whether the issue appears related to module warranty eligibility